Privacy Policy
Privacy Policy
Effective Date: September 4, 2025
At Bills Trailers (“FoodVans”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website FoodVans.com.au or engage our services.
1. Information We Collect
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Personal Identifiers
• Name, postal address, email address, phone number -
Financial Information
• Credit card details, bank account information (when you make payments) -
Transactional Data
• Order history, service inquiries, quotations, invoices -
Technical Data
• IP address, browser type/version, time zone, operating system, device identifiers -
Usage Data
• Pages visited, links clicked, session duration, referral data -
Marketing & Communications Data
• Preferences in receiving marketing materials, survey responses
2. How We Collect Your Information
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Directly from You when you:
• Complete forms (e.g., quote requests, contact forms)
• Register an account or place an order
• Subscribe to our newsletters -
Automatically via cookies and analytics tools when you browse our site
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From Third Parties such as credit reporting agencies (to assess creditworthiness) and marketing platforms
3. Use of Your Information
We use your personal data to:
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Provide, operate, and maintain our website and services
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Process orders, payments, and manage your account
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Communicate order status, confirmations, invoices, and support inquiries
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Send promotional emails, newsletters, and updates (you can opt out at any time)
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Improve our website, products, and services through analytics
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Detect, prevent, and respond to fraud and other illegal activities
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Comply with legal obligations and credit reporting requirements
4. Disclosure of Your Information
We may share your data with:
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Service Providers (e.g., payment processors, delivery partners, IT and hosting providers)
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Credit Reporting Bodies for credit assessment and debt collection
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Regulatory Authorities when required by law or to protect our legal rights
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Subsidiaries or Related Companies for operational purposes
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Your Consent for any other disclosures
5. Cookies & Tracking Technologies
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We use cookies, web beacons, and similar tools to personalize your experience and gather usage insights.
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You can manage or disable cookies through your browser settings, but some features of the site may not function properly.
6. Data Security
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We implement industry-standard technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.
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We restrict access to your personal data to employees, contractors, and agents with a business need to know.
7. Data Retention
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We retain personal information only as long as necessary for the purposes outlined in this Policy, or as required by law.
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Account data and transaction histories may be retained for at least 7 years to comply with financial regulations.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
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Access, correct, or delete your personal information
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Object to or restrict certain processing activities
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Withdraw consent to marketing communications
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Lodge a complaint with a data protection authority
To exercise your rights, contact us at sales@billstrailers.com.au
9. International Transfers
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Your information may be stored or processed outside your country of residence. We ensure such transfers comply with applicable data protection laws.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you by posting the new version on our website with an updated “Effective Date.”
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact:
Food Vans
Emai: sales@billstrailers.com.au
Phone: +61 03 9357 7773
By using our website or services, you acknowledge that you have read and agree to this Privacy Policy.
